(LSR2972D) Gold and natural diamond ring 0.50 carat

Return Policy – ​​14 days

We strive to ensure a smooth shopping experience and complete satisfaction with every purchase. If you are not satisfied with your purchase, most items can be returned in accordance with our return policy.

Return conditions

• New, unopened items can be returned within 14 days of delivery for a full refund .
• Items must be in new condition , with no signs of use, and with the original packaging, including all labels and accessories.
• Custom-made, personalized, or special order items are not returnable or refundable, except in the event of a manufacturing defect.

The return process

1. Return request – log in to your account on the site, go to "My Orders" , select the relevant order and click the "Return Item(s)" button.
2. Shipping the item – After the request is approved, the item must be sent back via a shipping service approved by us. The customer is responsible for shipping costs unless the return is due to an error on our part or a defect in the item.
3. Return Processing – Once we receive your item, we will inspect it to ensure it meets the return criteria. This process may take 3–5 business days .
4. Receiving the refund – After the return is approved, the refund will be made to the original payment method. Please note that the refund may take up to 10 business days to complete, depending on your bank's policy.

Additional conditions

• The refund will be made minus the original shipping costs , unless the return is due to an error on our part or a defect in the item.
• We reserve the right to refuse a refund if the product was returned not in accordance with the return policy .
• Gift cards or items purchased on end-of-season/clearance sales cannot be returned, unless otherwise stated.

Support and questions

If you have any additional questions or need assistance with the return process, you can contact our customer service team, and a representative will get back to you as soon as possible.